Cancellation Policy

Cancellation Requests

Please note that we do not offer ‘change of mind’ refunds for our classes or courses. In exceptional circumstances (eg medical reasons), a refund or option to transfer to an alternate date may be offered. Should this occur, a letter from your health professional may be requested.

FitRight requires a minimum of 2 working days notice to transfer to another course if you cannot attend. Any cancellation requests must be forwarded in writing via email. Please kindly note that a voicemail message is not accepted as a notification of a cancellation.

Course transfers or refunds are at the discretion of FitRight management and are final. All course transfer transactions are completed through the provision of a specific code, to be used at checkout by the participant. These discount codes will be equal to the value of the missed classes.

Class/Course Cancellations by FitRight

We make every effort to ensure all Studio and Aqua classes aren’t affected, however, in certain circumstances, classes may be cancelled (i.e. due to instructor sickness/uncovered leave/pandemics). When this occurs, you will be notified as soon as possible, and offered a course or class refund or transfer (via provision of a discount code, to be used at checkout) equal to the cost of this class or course. All refunds and transfers offered are at the discretion of FitRight and can be withdrawn or modified at any time.

Any missed online classes can be accessed retrospectively and so will not be refunded. Instructor initiated class cancellations (where a replacement instructor is not available) will result in class credits being offered (equal to the number of classes cancelled).

In the unlikely event that classes are cancelled due to low participant numbers, a refund or option to transfer to an alternate date will be offered.

Missed Classes

Unfortunately we do not offer make-up sessions (for another class time, within the currently enrolled course) for any missed classes, as many of our sessions are fully booked. Should you be aware of any dates that you’re unable to attend (eg holidays) prior to enrolling, we may be able to still accommodate this as a partial enrolment. Please contact hello@fitright.physio to confirm.

Discount Codes

FITFRIENDS: Enrol into a full 6 week course or workshop with a friend to receive $10 each off the course. Please write the name of the friend you are joining with in the special notes section of your order. Both parties must enrol into the same class/workshop. Not in conjunction with any other discount code. Offer ends 27/9/20

The Fitx2 and onlinefitx2 code is only applicable for 2 classes that are booked in the same course and can only be used once per course. For the Fitx2 code ($40 discount), these classes can be different class types – for example 1 x Baby&Me Aqua or Studio and 1 x Empower Aqua or Studio but they must be completed in the same course. The onlinefitx2 code ($20 discount), can be used for a mix of 2 online classes, or 1x studio/aqua and 1x online class. FitRight administration will be in touch should there be any misuse of this code. These codes must be used at the time of checkout, in order for the offer to apply.

Other discount codes can only be used when provided by FitRight administration who will be in contact should there be any misuse of these codes.